Flora Zhang

Principle Mediator & Family Dispute Resolution Practitioner

As a tertiary qualified Registered Family Dispute Resolution Practitioner (FDRP), Nationally Accredited Mediator with expertise in facilitating resolution for a wide range of family-related disputes. Fluent in English, Mandarin, and Cantonese, she is skilled in conducting bilingual mediation for linguistically diverse parties.

Flora’s practice spans various areas, including family separation, parenting arrangements, child support disputes, property disputes, as well as commercial disputes and round-table negotiations.

In all aspects of Flora’s practice, the client is regarded as the expert. Flora views her role as one of support, helping clients recognize and leverage their own strengths and resources to facilitate meaningful change.

Her approach is focused on fostering communication and guiding parties towards mutually beneficial solutions.

What is the Mediation/Facilitation/FDR Process?

Before the Process Begins:

When one party contacts Resolvia to begin Family Dispute Resolution (FDR), mediation, or facilitation, an initial phone session will be scheduled. This session gathers basic contact details and obtains permission to reach out to the other party/parties, inviting them to participate in the process.

We will make two attempts to invite the other party/parties, with at least one of these invitations being in writing.

Once all parties confirm their willingness to proceed, we will arrange separate Intake Sessions for each party. These sessions can be held in person or via Zoom.

Separate Intake Sessions with Each Party

Before starting the mediation process, all parties must attend individual Intake Sessions. These sessions allow the practitioner to understand your concerns and the issues that need resolution.

During the Intake Session, the practitioner will explain the process, address any questions you may have, and ensure clarity on the matters at hand. It’s advisable to seek legal advice prior to your Intake Session if needed.

All Intake Sessions are private and confidential, and no information shared during these sessions will be disclosed to the other party.

After the Intake Sessions, the practitioner will conduct a suitability review and confirm the appropriate course of action. If ADR is suitable, we will schedule a joint session at a mutually agreed date and time, either in person or via Zoom.

The Joint Session

The mediation process begins with the practitioner making an opening statement to explain the process, their role, and the expectations for all parties involved.

Parties’ Opening Statements

Each party will be invited to make an opening statement, outlining their concerns and the issues they wish to address. The practitioner will then summarize and clarify the key points, which will be used to set the agenda for the session.

Identifying Issues & Setting the Agenda

Using information from the opening statements, the practitioner will create an agenda that lists the issues all parties wish to resolve.

Discussion of Issues - Exploration

During this stage, all parties will discuss the issues on the agenda, providing their perspectives and concerns. The goal is to understand each other’s viewpoints and begin considering possible solutions. The practitioner will guide the discussion, helping everyone explore options and work toward a resolution.

Reaching a resolution often involves compromise. It is unlikely that all parties will get exactly what they want, so the focus is on finding a workable agreement that everyone can accept.

Separate Meetings

Throughout the process, the practitioner may hold confidential one-on-one meetings with each party to assist with negotiations. These sessions provide additional support in progressing toward an agreement. You may also request a separate meeting at any time during the process.

Assisting in Finalizing Discussions

As the process nears conclusion, the practitioner will encourage all parties to present options and assess these proposals against their alternatives. The goal is to reach an agreement, and the practitioner will help everyone stay focused on achieving a mutually beneficial outcome.

Reaching an Agreement

If an agreement is reached, the practitioner will document the decisions made. The parties will be encouraged to fully understand the legal implications of the agreement before signing.

It is always advisable to seek legal advice before signing any agreement to ensure you understand your rights and obligations.

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